The Little Things that Develop Great Leadership
We surveyed hundreds of companies and interviewed well over 100 senior executives,
human resources leaders, and high-potentials in some of the world’s greatest companies
including IBM, Federal Express, Colgate-Palmolive, Home Depot, Dell Computer,
UPS, Southwest Airlines, Procter & Gamble, and Honeywell International. We reached
a startling conclusion—the little things are the big things.What separates the best companies, the best leaders, the best programs are often nuances, subtleties. It is the combination of little things that amount to a very big difference in organizational life.